Privacy Policy

1. Who We Are

Hometown Structures is a locally owned outdoor structure builder based in Western Massachusetts. We build custom sheds, garages, gazebos, pavilions, pergolas, playsets, and greenhouses for homeowners across Massachusetts and New England. Our principal office is in Westfield, MA. You can reach us at 413-562-7171 or [email protected].

2. Information We Collect

We collect information you provide directly when you:

• Fill out a quote or contact form (name, email, phone number, project description)
• Call or email us about a project
• Visit our display lot

We also collect standard web analytics data (page views, general location, browser type) through our website hosting provider to help us understand how visitors use the site. We do not use third-party advertising trackers or sell your data.

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote requests and project inquiries
• Follow up on projects you have discussed with us
• Contact you about your order or delivery if you are an existing customer
• Improve our website and service

We do not use your information for unsolicited marketing. We do not share your personal information with third parties except as needed to fulfill your order (e.g., delivery scheduling) or as required by law.

4. Cookies

Our website may use cookies for basic functionality (session state, form handling). We do not use advertising or cross-site tracking cookies. Most browsers allow you to refuse or delete cookies through their settings — doing so will not affect your ability to use this site.

5. Data Retention

We retain inquiry and customer records for as long as needed to provide our services and comply with applicable law. You may request deletion of your personal information at any time by contacting us at [email protected].

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. Our website is served over HTTPS. Contact forms are submitted via encrypted connection to our lead handling provider.

7. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.

9. Contact Us

Questions about this privacy policy or your personal data? Contact us: